Future at Lloyd’s – Connect Bar Administrator
- Career Level Others
- Experience Other
- Qualifications Certificate
Lloyds is transforming and needs curious minds to help define and influence that change. We’re looking for people with new perspectives and the confidence to share them, so come and join us.Connect Bar Administrator (Future At Lloyds) FTC (Fixed Term Contract)Location: LondonNow is the timeThe Future at Lloyds strategy is where we seize the moment. Its where we create and realise opportunities, and where you can discover our vision for tomorrow. That means professional opportunities with an international reach, as we set out to evolve our marketplace, and deliver easier, simpler and better interactions and transactions for both customers and employees.Working at Lloyds on the Future at Lloyds strategyTime moves on, and at Lloyds simply staying current isnt enough. As the worlds leading insurance and reinsurance marketplace, we need to be the most forward-thinking and innovative in every respect. That means continually improving our customer-focused marketplace, it means digitisation a technological transformation. Combining data, technology and new ways of working is the Future at Lloyds strategy.Part of our evolution involves growing our team, and bringing in a range of views, perspectives and backgrounds that will allow us to deliver this transformational culture. That relies upon open and trusting relationships, and a shared vision for that continual improvement. The is an environment where new perspectives are encouraged, where resilience, fresh ideas and different opinions are valued.Role DescriptionThe Connect Bar Administrator is the main point of contact on the underwriting floor, you will be manning the Connect Bar and providing face-to-face and virtual (audio/video) product support to users of the Virtual Room with any queries and issues. This will include administrative tasks within the platform and onboarding of users. Level 1 and level 2 support.Reporting to the Virtual Room Channel Lead, this role is critical to building the right culture and capability as part of the transformation of Lloyds described in The Future at Lloyds.Key ResponsibilitiesPromotes and answer queries from non-users about the Virtual Room as well as providing guidance on how to register interest for inclusion in future releases.Channels queries and raises tickets within Jira accordingly. Supports and conducts the onboarding and administration to users and companies to the Virtual RoomProvides continued face to face and online support and information to users Provides demos and training to users on the usability of the Virtual RoomIdentifies, diagnoses, and resolves user issues in a timely manner to ensure an excellent user experienceManages the reporting of performance of the Virtual Room and analyses trends and issues along with user feedbackProactively identifies areas of improvement where necessaryProvides help and support for accessibility across physical and virtual product suite including connectivity Skills & KnowledgeKnowledge of modern customer orientated business practices and the opportunity/ impact of business developmentAbility to work as a team as well as managing individual prioritiesA logical problem solver with ability to find solutions and progressKnowledge of data management and MI principlesExcellent communication skills both spoken and writtenChallenges the status quo and finds new solutions and drives out of the box ideas loves and embraces change. Brave and courageous innovationResult orientation & approach, with ability to articulate goals and instil action and alignment towards reaching themCollaborative & CuriousCognitive flexibility and ability to work in ambiguityExperienceExperience working with teams in an agile settingTrack record in adopting new ways of workingExperience of or comfortable working in a digital or technical environment Experience in using digital tools to monitor performance Experience in providing world class service to customers and enhancing user experiencesRealise your professional ambitions as part of an organisation that is trusted to solve some of the worlds most complex problems in an environment that puts a focus on sharing risk to create a braver world.Please be aware that the recruitment process will comprise of several steps where your CV will be reviewed by our Recruitment team and if successful you will be invited to attend a telephone interview, followed by a more in-depth video interview. We want to make sure we do all we can to make this a positive experience for you. Please click the following link which will take you through a simple process to identify any adjustments or additional support we can provide beforehand or on the day.