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Head of Hospitality

Job Detail

  • Career Level Others
  • Experience Other
  • Qualifications Certificate

Job Description

We’re looking for a candidate to fill this position in an exciting company.

  • To assist the Director of Hospitality in management and execution of the catering operations plan to ensure the optimal delivery of a world class match day experience/customer experience and ensure that the club surpasses supporter expectations in line with agreed budgets
  • Assist in the management of all third-party relationships to ensure that the partnership is maximised
  • To assist in the management of other third party catering suppliers/partners
  • To assist in the management and co-ordination of the match day/event hospitality catering operation
  • To assist in the enhancement of new hospitality catering products and concepts
  • To assist in leading and coordinating initiatives to drive catering revenue on match days
  • Assist in the implementation of SOP and SLA manuals throughout the catering operation
  • Advise and ensure all partners are compliant with Health & Safety regulations
  • Assist in assessing market trends to identify new commercial opportunities developing business cases and realise benefits
  • Increasing catering spend per head
  • To ensure that casual employee payroll is kept within the operating targets as set
  • To attend weekly meetings to discuss forthcoming business
  • Provide administrative support as and when requested
  • Assist in maximising sales and reducing costs throughout the operation
  • Embedding operational excellence and driving continuous improvement into the catering operation to enhance the match day experience/customer experience – delivering service improvements across all customer touch points.
  • To manage and assist in the preparation of all function areas and ensure that the highest standards of presentation of these areas are achieved in good time
  • To ensure the highest standards of cleanliness, tidiness and maintenance in all function areas and public areas within the conference and banqueting department to liaise with housekeeping and maintenance department’s where necessary
  • To ensure the highest standards of food and beverage service.
  • To react quickly and efficiently to client’s requests and changes in function arrangements and complaints and ensure these are carried out. To communicate such information to the catering office and kitchen where relevant
  • To ensure the highest standards of general hygiene and hygienic food handling are achieved always by all employees
  • To ensure that all employees are trained to a level which enables them to carry out their duties per departmental standards
  • To ensure that all employees adhere to the departmental standard of dress and personal hygiene always
  • To ensure that banqueting services, pantries and other back of house areas are kept in a clean and tidy condition
  • Assist the General Manager to maximise sales and reduce costs throughout the operation
  • Minimum of two years’ experience in a similar role
  • Experience in successfully managing large scale VIP events (500+) from concept stages to delivery and evaluation
  • Strong food and beverage knowledge with experience in delivery of first class fine dining service
  • Conversant with financial reporting and demonstrable skills in successful budget and financial management
  • Ability to understand and interpret trading trends and financial data to achieve results
  • Strong and influential communicator, with experience in managing managers, team building and coaching
  • Strong level of computer literacy and experience using MS Word Excel and Power Point
  • Experience using EPOS systems and stock management systems
  • Experience in managing Health & Safety, Food Hygiene and environmental standards in the work place

Required skills